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Below are some frequently asked questions about Midwest Garage Door Company and the products and services we offer.
COMPANY
WHAT AREAS DO YOU SERVICE?
While our business is located in Pawnee, IL, we offer services to Springfield and the surrounding area, extending out approximately a 75-mile radius. Contact us to confirm service in your area.
HOW LONG HAVE YOU BEEN IN BUSINESS?
Midwest Garage Door Company was founded in 1994 in Pawnee, IL and still today remains a leading provider of garage doors, openers and other accessories. For more information, please visit the About Us section of this site.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept cash, checks, Visa, MasterCard and Discover.
WILL THE INSTALLER CALL ME BEFORE HE OR SHE COMES?
Yes, we will gather all pertinent information before heading your way. In most cases, the installer will call you prior to arriving to complete your installation, service or repair.
DO YOU OFFER ANY TYPE OF WARRANTY?
Yes, our warranty covers 18 months up to 3 years on various products. Contact us for more information, or visit the Warranties section of this site to locate your specific product warranty information.
ARE YOUR INSTALLERS CERTIFIED?
Yes, all of our installers have earned their certification through the Institute of Door Dealer Education and Accreditation. All installers require testing and a minimum of two years of experience. All non-certified installers are registered in the program and must be certified upon reaching their two years of experience.
WHAT IS AN I.D.E.A. ACCREDITED DEALER?
IDEA, or Institute of Door Dealer Education, is a voluntary program in which applicants must complete a comprehensive six-part study course covering all aspects of the residential and commercial door and access systems industry. We are the only company in the Springfield area to meet all IDEA certification standards.
WHAT IS THE U.S. DEPARTMENT OF LABOR APPRENTICESHIP PROGRAM?
This Apprenticeship is a combination of on-the-job training and related instruction in which each member of our team learns the practical and theoretical aspects of a highly skilled occupation. Apprenticeship programs can be sponsored by individual employers, joint employer and labor groups, and/or employer associations.
GARAGE DOORS AND OPENERS
WHAT IS A LIFTMASTER PROVANTAGE DEALER?
ProVantage dealers are full-service door dealers that are recognized for premier sales and installation levels of Liftmaster garage door openers. Midwest Garage Door Company is the only recognized ProVantage dealer in the Springfield area.
WHEN DO I NEED TO HAVE MAINTENANCE DONE ON MY GARAGE DOOR?
Garage doors and electric openers are the largest moving items in your home. Safety is a factor; therefore, it is recommended that your garage door be professionally lubricated and adjusted annually or semi-annually depending on usage. Check out the Service/Maintenance section of this site to learn about the services we provide and other maintenance tips.
WHEN A SPRING BREAKS ON MY GARAGE DOOR, SHOULD I REPLACE BOTH OR JUST ONE?
We recommend replacing extension and torsion springs in pairs. The likelihood of the second spring breaking and/or your garage door not balancing may result in more expense, problems and downtime if only one spring is replaced.
IS IT SAFE FOR ME TO REPLACE MY OWN GARAGE DOOR SPRINGS?
Safety is a factor, and due to the high torque on the springs, we recommend you have them replaced by a certified garage door technician.
CAN I PURCHASE A NEW REMOTE CONTROL (ALSO KNOWN AS A TRANSMITTER) FOR
MY GARAGE DOOR OPENER?
Some older garage door opener models do not have remote controls available; however, most newer models are available. In order for us to correctly diagnose which model you will need, we must first know the model and radio frequency of the remote control. Visit the Residential or Commercial Garage Door Openers section of this site to view the openers that we offer.
CAN MY GARAGE DOOR BE PAINTED?
Yes, our wood and steel doors can be painted with a quality exterior latex paint. Follow the manufacturers' recommendations for preparation, painting, and warranty exclusions. See the Owner's Manuals section of this site to learn more information.
DO YOU PROVIDE FREE ESTIMATES?
Yes, our sales staff will come to your home and provide a free written estimate for replacement of garage doors, openers, and sections.
DO I HAVE TO REPLACE MY ENTIRE GARAGE DOOR IF JUST A SECTION
OR CERTAIN SECTIONS ARE DAMAGED?
In many cases, replacing a section of your garage door is an option depending on whether or not it is still in production, or if the rest of the door is in good condition. Sometimes the better solution is to replace the complete door. Contact us to learn more about your options.
WHY DOES MY GARAGE DOOR START TO CLOSE, BUT WILL ONLY GO DOWN A
COUPLE OF INCHES AND REVERSE?
If the lights on the motor assembly flash on and off several times, the safety sensors cannot see each other. Something could be blocking them or they may have been knocked out of alignment. If the lights do not flash on and off, the sensitivity setting may need to be adjusted. A mechanical problem could have occurred and it is recommended that maintenance be performed by a certified technician. Contact us to schedule your maintenance or service appointment today.
I'M THINKING OF BUILDING A NEW HOME. WHEN SHOULD I CONTACT YOU ABOUT
MY GARAGE DOOR NEEDS?
The sooner the better. We can help you select which products are best for you and help you with the dimensions
AWNINGS, SHADES & SOLAR SCREENS
IF I DON'T HAVE ENOUGH ROOM UNDER MY SOFFIT, WHERE CAN I MOUNT AN AWNING?
You can mount an awning on your roof if you don't have enough room below. The majority of retractable awnings are roof mounted and it is one of the best ways to mount the units.
WILL MY ROOF LEAK IF I CHOOSE TO INSTALL A ROOF MOUNT AWNING SYSTEM?
No, when roof mount systems are properly installed, a triple seal system is used to insure that your roof won't leak
DO I HAVE TO TAKE THE AWNING DOWN IN INCLEMENT WEATHER?
No, our retractable awnings are designed to remain outside year round. We do recommend that you remove the valance and store it, as it is the only part that is unprotected from the winter wind.
WILL STORMS AND HIGH WIND DAMAGE MY AWNING IF I LEAVE IT EXTENDED?
Yes, if your awning is extended during high winds and storms, it will most likely get damaged. That is why we recommend a motorized unit with a wind sensor to automatically retract the awning if the wind gets to a level that will damage the unit.
CAN AN AWNING, SHADE OR SOLAR SCREEN KEEP THE INSIDE OF MY HOME COOLER?
Yes, an awning can actually reduce indoor temperatures by 10 to 15 degrees. By shading your home and reducing the inside temperature, an awning can save you money on energy bills